TicketLeap Offers Open Letter to SDCC 2011 Fans

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TicketLeap has reached out to Convention Scene and all Comic-Con International fans with an open letter concerning what happened on Saturday:

Dear Comic-Con International Fans

In 2009, it sold out after 6 months. In 2010, it sold out in 2 months. On Saturday, Comic-Con International 2011 sold out in 7 HOURS (200x faster than last year if you’re keeping track). Needless to say, the demand was unbelievable, reaching a peak of 403,000 page requests per minute and a total of more than 35 million total page requests throughout the day. But while the event sold out in record time and the system never actually went down, things didn’t go as smoothly as we hoped. We are sorry for the frustration our system issues caused on Saturday and we are working hard to answer all of your inquiries. Below you will find the answers to the most common questions regarding ticket sales for Comic-Con International, and click here for a more detailed technical write-up for those who are interested. Also, here is a link to an article on GigaOM with their take on our technical write-up.

When will tickets go on sale again?

At this time, Comic-Con International 2011 is sold out. As refunds are processed, more tickets may become available to purchase at a later date. Please refer to Comic-Con’s website, Facebook page or Twitter page for the latest updates.

I have questions about my TicketLeap confirmation email.

TicketLeap will be re-sending all confirmation emails on Monday, February 7, 2011 (even if you received it the first time around). Your confirmation email will contain a link for each separate transaction. By default, the email shows the start date of the event (Thursday, July 21). Click the link to view the detailed list of all tickets purchased.

If you do not receive your email confirmation by Tuesday, February 8, 2011, please contact our Support Team at comicconsupport@ticketleap.com.

I did not receive bar coded email confirmations from EPIC Registration. How do I get my bar coded email confirmations?

EPIC Registration will send out bar coded email confirmations (separate from the TicketLeap confirmations referenced above). You will receive one bar coded confirmation from EPIC for each badge/admission type. This is your “ticket” to Comic-Con International. Please add the epicreg.com domain to your safe senders list so your confirmation will not go to your spam folder. If you do not receive one bar coded confirmation for each purchased ticket by Wednesday, February 9, 2011, please contact EPIC by email at registration@epicreg.com. Your email to EPIC should include your TicketLeap confirmation number(s) and the name(s) for which you did not receive a bar coded confirmation.  Note: You may not receive all of your bar coded confirmations from EPIC at the same time so please wait until Wednesday to inquire with EPIC if you have not received all of them.

How do I request a refund for Comic-Con International ticket(s)that I purchased?

All ticket refund requests will be processed directly through Comic-Con International. Please refer to their Registration Page for refund policies and instructions. TicketLeap has no authority or ability to issue refunds or handle refunds requests.

I entered incorrect information when I purchased my Comic-Con ticket(s). How can I correct the information for my badges?

If you submitted incorrect contact information when purchasing your tickets, these changes can be made on the EPIC Registration site after you receive the bar coded confirmation emails from their system.  Any further questions you should have after receiving the bar coded confirmation emails from EPIC should be submitted to EPIC at registration@epicreg.com no earlier than Wednesday, February 9, 2011.

There are multiple charges on my credit card for tickets I didn’t purchase or receive.  How do I correct those charges?

Most likely, what you’re seeing is a pending only charge that will drop on its own in 2-3 business days. If you received an error message while attempting your purchase and had to re-submit your information, your bank or card issuer might have temporarily pulled those funds which we cannot accept due to the error that occurred. Typically, these charges will drop in 2-3 business days but please contact your card issuer to find out when they can release the hold on those pending only charges.

For anyone who has other questions that aren’t answered above, please email comicconsupport@ticketleap.com.

Sincerely,

Chris Stanchak
CEO
TicketLeap

SDCC 2011 Sells Out in Just Hours

SDCC 2011 Tickets Sell Out

Following multiple aborted attempts and tests over the past months, Comic-Con International: San Diego finally put their tickets for this year on sale again this past Saturday and blew through the entire stock of them within a matter of hours. Partnering with SDCC for this go around, TicketLeap still found their systems immediately over capacity but managed to get through the process.

Already, Twilight fans are bearing the brunt of the blame as anticipation builds for the release of footage from Breaking Dawn Part 1, the first half adaption of the final Twilight books.

At any rate, over the past few years, the convention has been selling out faster and faster, but we’ve still never seen anything like this before. All of this underscores the decision by the organization to stay in San Diego after considering offers from Los Angeles and Anaheim. The planned expansion of the San Diego Convention Center can’t come fast enough.

Comic-Con states, “As refunds are processed, additional inventory may be released to the public at a later date.” In the past, the organization has offered memberships through eBay, and last year,  Convention Scene was one of several sites through which a contest to give away tickets was run. Whether that happens again this year remains to be seen. In the meantime, Bleeding Cool has some tips on “How To Get Into San Diego Comic Con Even Though You Didn’t Get A Ticket.”

SDCC 2011 Registration Shut Down Again

SDCC 2011 Registration

For the second time this month, pre-registration for Comic-Con International: San Diego has been shut down to the convention’s registration systems not being able to withstand the onslaught of all the fans trying to buy tickets at once.

The first attempt occurred on November 1st and quickly ended with a promise to announce a new registration date on November 8th. That announcement revealed that today, November 22nd, would be when ticket sales would resume. But once again, Comic-Con’s systems were not up to the task resulting in the following message being posted to their website:

REGISTRATION IS CLOSED!

Once more, unfortunately, there have been issues with Comic-Con registration. So we have again decided to close it down.

We are well aware that many people have taken time from work, school or other activities and others woke up very early. There really is no way to convey our level of regret for this turn of events.

We are currently researching our registration options.